FAQs

What types of Payment do you accept? - All Standard Payments.

We accept all Payments by Paypal, Visa, Mastercard, Klarna, and American Express.

 

What if the item I ordered arrives broken or damaged?

Simply contact us by hibyesolutions@outlook.com within 7 days from the day you receive it, and we'll send you a free replacement. 

 

Where do you ship from?

Primarily we ship out from fulfillment centers in the United States, Eastern Asia and Western Europe. If the item you've purchased is out of inventory in your nearest location we'll send it directly from our production lines at the same delivery times as stated in our shipping section.

Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go. 

 

How do I return or exchange an item? - Our Guarantee.

Our return policy lasts 30 days beginning only when our package is delivered to your address.

We will accept any returns for all undamaged items within 30 days to guarantee customer expectations and ensure satisfaction of your purchases.

We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team at hibyesolutions@outlook.com and we will respond within 24 hours to assist with the process. 

 

Can I cancel my order after I've made a purchase on the website? - You can.

We offer immediate order cancellations up to a limit of 30 minutes after orders made between 9 a.m- 2 p.m (GMT+1). So if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we see your request.

Unfortunately we cannot cancel orders once they have been processed by our shipping team, so please be sure to review your order before you confirm your purchase!

 

What if I put an incorrect shipping address?

If the shipping address is incorrect you need to email us within 30 minutes of placing the order. We cannot 100% guarantee the changes will go through. Please ensure you review your order before confirming your purchase.